We remain open to provide care for your pets. We are following the direction of government and regulatory authorities and have implemented hospital and visit protocols to keep both you and our team safe. For regular updates on our hours and visit protocols, please follow our social media platforms.
Veterinary visits can be stressful for your dog or cat. There are techniques that the veterinary team will employ to reduce stress for your pet in the hospital. Meeting the goals for a Feline Friendly Practice help us target areas for reducing stress for cats while having staff members trained in special stress reducing and fear free handling courses helps us with both dogs and cats.
What adjustments are made to reduce stress for cats?
Stress reduction begins at home where having access to the carrier before the day of travel helps reduce the fear of the carrier. Having a table at the clinic for cat carriers and a blanket covering both lifts feline visitors off the ground and reduces the opportunity for investigation by other animals. In the examination room, we use a Feliway hormone diffuser to spread calming feline pheromones. Additionally, our team members are training in low-stress patient handling techniques.
What helps dogs feel calmer?
When your veterinary team members avoid direct eye contact with your dog or supply plenty of distracting treats, they are attempting to diffuse anxiety and pair the veterinary visit with something great. Blankets on the floor are a good stress reducer for dogs who know to target a blanket to lie on. There are specific ways of holding dogs for examination that also reduce your dog’s stress levels.
What stress reduction training is available?
Fearfreepets is a course designed by Dr. Marty Becker. There is a program for veterinary teams and also for pet parents. Low-Stress Handling TM is a program designed by the late Dr. Sophia Yin for veterinary teams to deal specifically with typical situations in a veterinary clinic. Members of Full Circle’s team have participated in these programs.
Due to the close contact that our work requires, we have taken additional measures to protect you and our team while providing care for your furry family members.
The following changes are effective as of Monday, March 23, 2020:
1. We are currently operating a "closed waiting room" policy to protect our clients and staff. When you arrive, please remain in your vehicle and use your cell phone to call us at 902.461.0951. We will take a history of your pet over the phone, and bring your pet into the clinic for an examination with the veterinarian. Once the examination is finished, we will call to discuss our recommended treatment plan over the phone and then return to your vehicle with your pet. Please ensure your pet has a properly fitted collar or is in a secure carrier. Please remove any additional clothing or blankets prior to our staff handling our patients to minimize risk to our team.
2. We are still OPEN but are now working in two shifts with reduced hours, reduced staff numbers and a need to close for extensive cleaning between shifts. Tuesday to Friday 10:00 am - 6:00 pm
3. If you are ordering food or medications, please allow 2-4 business days as our suppliers are dealing with increased demand and are trying to fill orders as quickly as possible. We will advise you as soon as your order arrives. Please call us when you arrive to pick up your order, but do not enter the hospital. Our staff will bring your order to your car and take payment over the phone. You can also use our online store and have your food delivered directly to your home. To sign up for the online store, visit our website.
4. For the time being, we are not accepting cash as payment. Credit cards and debit card payments are still available.
Following the recommendations of our government and medical experts, we are doing our best to practice social distancing within the constraints of our roles. As such, we have taken measures to avoid both contracting and facilitating the spread of this virus. You may see our team members wearing additional protective gear when interacting with our clients and patients.
Thank you for helping us be diligent for everyone's safety. As we have heard from all levels of government, the situation is fluid and any updates will be provided as changes occur.
- Your dedicated team at Full Circle Veterinary Alternatives Inc.